Tomáš Čupr tried to introduce AI agents at his online grocery startup Rohlik (he’s moved to chair and it’s now heading to an IPO). He didn’t get very far. He discovered that much of the company's operational knowledge just wasn't documented anywhere."Companies don't really understand their processes," Čupr told me. "There's so many things that live in people's heads, and people function as a sort of ‘human API’.”His new startup, Duvo has now raised a $32m Series A led by Balderton Capital, bring...