AI customer support startup Decagon, valued at $4.5B, holds early acquisition talks with ServiceNow and others; may raise funding if deal fails amid growing AI M&A wave.

AI agent company Decagon is holding early M&A talks with ServiceNow, others

Lisbon , Portugal - 12 November 2025; Jesse Zhang, Co-founder & CEO, Decagon AI on Centre Stage during day two of Web Summit 2025 at the MEO Arena in Lisbon, Portugal. (Photo By Shauna Clinton/Sportsfile for Web Summit via Getty Images) Shauna Clinton/Sportsfile for Web Summit via Getty Images Buzzy AI agent startup Decagon could be the latest company swept up in a growing wave of AI dealmaking.The company, which was last valued at $4.5 billion earlier this year, has hired a bank to evaluate acq...