Friendly fraud is the laundered name for something that the payment system is not really able to prevent. Even though I’m pretty sure they can do way better. Particularly big and sophisticated payment providers like Stripe, with a mountain of signals. I had a customer buy my product twice. It’s called Ciglue. It’s cigar glue. Not Rolex or iPhone. The first order was shipped with DHL and delivered, with proof of delivery. The customer didn’t contact to request a refund or a re-delivery, but I saw...