Walmart: ChatGPT checkout converted 3x worse than website
Walmart said conversion rates for purchases made directly inside ChatGPT were three times lower than when users clicked through to its website.
Why we care. This suggests agentic commerce isn’t ready to replace traditional shopping. Sending users to owned environments still drives higher conversion rates.
The details. Starting in November, Walmart offered about 200,000 products through OpenAI’s Instant Checkout. Users could complete purchases inside ChatGPT without visiting Walmart’s site.
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