Why Walmart and OpenAI Are Shaking Up Their Agentic Shopping Deal
Since November, Walmart has let some ChatGPT users order a limited selection of products without ever leaving OpenAI’s chatbot interface. Sales have been disappointing, a Walmart executive vice president exclusively tells WIRED.The results suggest that a future where chatbots and AI agents take over ecommerce is still a way off, if it ever materializes. Last year, OpenAI made a bet that it could boost revenue by charging a commission on purchases made through ChatGPT. It partnered with Walmart, ...
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