“Jakub and Mark set the research direction for the long run. Then after months of work, something incredible emerges and I get a researcher pinging me saying: “I have something pretty cool. How are you going to use it in chat? How are you going to use it for our enterprise products?” - Fidji Simo, head of Product at OpenAI, 2026“You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out where you're going to tr...