In the wake of a major incident, you’ll occasionally hear a leader admonish the engineering organization that we need to be more careful in the future in order to prevent such incidents from happening in the future. Ultimately, these sorts of admonishments don’t help improve reliability, because they miss an essential truth about the nature of work in organizations. One of the big ideas from resilience engineering is the efficiency-thoroughness trade-off, also known as the ETTO Principle. The ET...