Console co-founders Neal Chandra and CEO Andrei Serban. Credit: ConsoleIf you’ve ever filled out a support ticket, founder Andrei Serban is here to assure you that they’re no fun for the IT staff responding to it, either.On one end, you’re locked out of your work email account or unable to install a software update. You’ve filled out a form before waiting a few hours, maybe even a day. On the other end, your IT colleague has been responding to tickets like this since logging onto work. They didn...