The $10 Payment That Cost Me $43.95 — The Madness of SaaS Chargebacks
Press enter or click to view image in full sizeWe run several SaaS products at Everhour, all billed through Stripe. Majority of the time everything works fine, but sometimes we get chargebacks. Even thought we do everything possible to prevent them.We don’t ask for a credit card until the moment of subscription. A few days before each renewal, we send an email notifying the customer about the upcoming charge and giving them time to cancel if they’ve forgotten. After the charge, we send an invoic...
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