Last week, I was talking to a PM who'd in the recent months shipped their AI agent. The metrics looked great: 89% accuracy, sub-second respond times, positive user feedback in surveys. But users were abandoning the agent after their first real problem, like a user with both a billing dispute and a locked account."Our agent could handle routine requests perfectly, but when faced with complex issues, users would try once, get frustrated, and immediately ask for a human."This pattern is observed ac...